bitjili FAQ —
Your Questions Answered

On the login page, click the "Forgot Password" link. Enter the mobile number linked to your bitjili account and you will receive a reset code via SMS. Enter the code, set a new password, and you are back in. If you no longer have access to your registered mobile number, contact the bitjili support team via live chat for manual account recovery.

No. bitjili allows one account per person. Creating multiple accounts is against the platform terms and conditions and may result in all associated accounts being suspended. If you have accidentally created a duplicate account, contact support immediately to have the situation resolved without penalty.

Log in to your bitjili account and go to the account settings section. From there you can update your display name, email address, and notification preferences. For changes to your registered mobile number, you will need to contact the bitjili support team directly as this requires identity verification for security purposes.

You must be at least 18 years old to register and play on bitjili. This is a strict requirement and applies to all players regardless of location. bitjili takes responsible gaming seriously and reserves the right to request age verification at any time. Accounts found to belong to underage players will be closed immediately.

bitjili currently supports bKash, Nagad, and Rocket for both deposits and withdrawals. These are the most widely used mobile financial services in Bangladesh, so most players can fund their account without needing a bank card or international payment method. All three options are available 24 hours a day.

Deposits via bKash, Nagad, and Rocket are processed instantly. Your bitjili account balance updates within seconds of completing the transaction on your mobile wallet. If your deposit has not appeared after five minutes, check that the transaction was confirmed on your mobile wallet app and contact bitjili support with the transaction reference number.

Most bitjili withdrawals to bKash, Nagad, or Rocket are completed within a few minutes during normal operating hours. Larger withdrawal amounts may be subject to a brief security review which can extend processing time slightly. If your withdrawal has not arrived within 30 minutes, contact the bitjili support team via live chat with your withdrawal request ID.

bitjili keeps minimum amounts low to make the platform accessible for all Bangladesh players. The exact minimums for deposits and withdrawals are displayed in the cashier section of your account. These amounts are set to be practical for everyday players and are reviewed periodically. Log in and check the cashier for the current figures.

First, check your bKash, Nagad, or Rocket app to confirm whether the money was actually deducted from your mobile wallet. If it was deducted but has not appeared in your bitjili balance, note the transaction reference number and contact bitjili support immediately via live chat. If the transaction was not completed on the wallet side, simply try the deposit again — no money will have left your account.

bitjili offers 100+ games across multiple categories. The featured titles include Fishing Kui Li, Monster Hi-Lo, Fortune Snake, Circus Delight, Jackpot Slots, and Blackjack MH. New games are added to the library regularly — check the game page for the latest additions.

Blackjack MH has the highest RTP on bitjili at 99.5%, making it the best value game on the platform for players who enjoy card games and strategy. Among fishing and slot games, Fishing Kui Li leads with 97.2%, followed by Circus Delight at 96.9% and Monster Hi-Lo at 96.8%.

Some bitjili games offer a demo mode that lets you explore the mechanics without using real money. However, to access the full game experience, bonuses, and real-money winnings, you need to register and make a deposit. Registration is free and takes under two minutes — and your first deposit may qualify for a welcome bonus.

Every bitjili game uses a certified Random Number Generator (RNG) to produce completely fair and unpredictable outcomes on every spin, hand, and round. The RNG is independently tested and the published RTP figures are verified. No outcome can be predicted or manipulated — every player has an equal chance on every round regardless of previous results.

Monster Hi-Lo is the easiest bitjili game to learn — the rules are simple and rounds are very fast, so you can get comfortable quickly. Fishing Kui Li is also beginner-friendly because the controls are intuitive and the game pace lets you learn as you play. Both are great starting points for new bitjili players in Bangladesh.

bitjili offers a welcome bonus for new players on their first deposit. The exact bonus amount and terms are displayed in the promotions section of your account after registration. Welcome bonuses are subject to wagering requirements — make sure you read the terms before claiming so you understand how to convert the bonus into withdrawable funds.

A wagering requirement means you need to play through your bonus amount a certain number of times before you can withdraw the bonus funds as cash. For example, a 10x wagering requirement on a 500 BDT bonus means you need to place 5,000 BDT in total bets using the bonus before it becomes withdrawable. Your account dashboard shows your current wagering progress in real time.

Most bitjili bonuses can be used across the full game library. However, some promotions may specify eligible games or contribution rates — for example, slots may contribute 100% toward wagering while table games contribute a lower percentage. Always check the specific bonus terms in your account to see which games qualify for the promotion you have claimed.

Yes. bitjili regularly runs reload bonuses for existing players and cashback promotions that return a percentage of losses over a set period. These offers are announced through the promotions section and via push notifications on the bitjili app. Log in regularly and check the promotions tab to make sure you never miss an active offer on your account.

Visit the bitjili app page on your mobile browser and follow the download instructions for Android or iOS. The app is free to download. On Android, you may need to allow installation from unknown sources in your phone settings — the app page provides step-by-step guidance for this. The iOS version is available through the standard App Store process.

Yes. The bitjili app is available for both Android and iOS devices. It is optimised for the mobile devices most commonly used in Bangladesh and runs smoothly on mid-range Android phones. The app includes all games, full account management, deposits, withdrawals, and live support — everything available on the desktop version.

First, check that your internet connection is working. Then try closing the app completely and reopening it. If the problem persists, check whether a newer version of the bitjili app is available and update if so. Clearing the app cache in your phone settings can also resolve loading issues. If none of these steps work, contact bitjili support via live chat for further assistance.

bitjili uses SSL encryption to protect all data transmitted between your device and the platform. Your personal information, payment details, and game history are stored securely and are never shared with third parties. We recommend using a strong, unique password for your bitjili account and enabling any available two-factor authentication options for additional security.

Change your password immediately using the account settings page. If you cannot log in, use the password reset option on the login page. Then contact bitjili support via live chat right away and explain the situation. The support team can temporarily lock your account while the issue is investigated to prevent any unauthorised activity.

Yes. bitjili is committed to responsible gaming and provides tools to help players stay in control. You can set daily, weekly, or monthly deposit limits directly from your account settings. Self-exclusion options are also available if you need a break from the platform. Visit the Responsible Gaming page for full details on all available tools and resources.

If you wish to close your bitjili account, contact the support team via live chat or email. Before closing, make sure you have withdrawn any remaining balance. Account closure requests are processed within 24 hours. If you are closing your account due to gambling concerns, the support team can also help you set up a self-exclusion instead, which may be a more suitable option.